National Taxpayer Advocate Erin M. Collins this week released her Fiscal Year 2023 Objectives Report to Congress. The report expresses concern about continuing delays in the processing of paper-filed tax returns and the consequent impact on taxpayer refunds. The report also identifies 14 key objectives Taxpayer Advocate Service will pursue during the upcoming fiscal year, including automating the processing of paper tax returns, reducing barriers to e-filing tax returns, improving the IRS’s hiring and training processes and improving telephone service.

The IRS released a statement on June 22 about the unprocessed tax return inventory.